Frequently Asked Questions
For immediate service, web chat us now
All other inquiries please email email@example.com
Our team works Monday - Friday, 8am to 5pm PST to frame and fulfill all orders as quickly and efficiently as possible.
You will be emailed a tracking number when your order ships.
Most orders are shipped within 2 weeks. Custom framed orders can take up to 3 weeks to ship.
Orders will require a signature for delivery.
For orders that include items measuring 40 x 60 inches or larger, our delivery lead time extends to a period of 4 to 5 weeks. We take the safety of your new artwork seriously by custom-creating and delivering it with extra care using a freight service. This service includes a "Room of Choice + Assembly," meaning your artwork will be expertly handled, transported in its original packaging, and then carefully unboxed in your designated room of choice. Orders with more than five pieces may apply to this level of service.
Please reach out to firstname.lastname@example.org for further information or to expedite an order.
Artworks more than 40 inches wide or high may be subject to a custom shipping cost amendment. Artworks shipping from artist studio may also be subject to shipping cost amendment. Shipping cost amendment must be paid before shipment.
- Email email@example.com for your quote and dedicated link to checkout
- Checkout normally and our team will reach out for a shipping cost amendment. For unique works and editions with few left we recommend checking out first.
It depends on how far along your order is. Please contact us as soon as you know that you would like the shipping changed and we will do our best to accommodate. We are unable to redirect orders some orders if changes are made more than 3 days after purchase.
Orders require a signature for delivery.
We are happy to ship internationally. Reach out on chat or email us at firstname.lastname@example.org to get a quote, alternately you can check out online and a cost adjustment will be added post-purchase.
Please note that once your order arrives in the country of destination, local guidelines apply and your order may be subject to import taxes and local duties. These taxes and duties are not included in your purchase price and are the responsibility of the customer. However, if applicable, we will support with any communication of information with customs as necessary
We are unable to ship to PO boxes for liability and insurance reasons. Please provide your full daytime delivery address as well as a contact phone number to ensure smooth delivery.
Shipping art carefully and quickly is one of our highest priorities. For this reason we cannot combine shipping discounts with order level discounts.
If your package is lost in transit, please e-mail us right away at email@example.com and we will try our best to resolve the issue. If the item has not been marked delivered and hasn't arrived within 30 days, we will replace your order free of charge (US only). For International orders, please contact your local postal service for information on how to file a claim as we are unable to replace lost packages from international orders. Please note that Tappan is not responsible for lost or stolen items once declared 'Delivered' by the delivery service.
Returns, Changes & Cancellations
We are dedicated to providing our collectors with accurate descriptions and visuals of the artwork featured on our site. However, if you wish to return your unframed print*, original work or functional object please email us at firstname.lastname@example.org and we will gladly offer store credit within 10 days of receipt.
A 20% restocking fee will apply. Tappan will cover the cost of return shipping, but the artwork must be returned in its original condition.
*Please note that custom framed items, artworks sized 40 x 60 inches (framed) or over, and anything not in its original condition are not eligible for return.
If your works arrive damaged, please document all damage to packaging and artwork and ensure Tappan is notified within 10 days of delivery.
Because each frame is custom made, limited edition prints and custom framed works, minor changes can be made to an order within 24 hours of the order confirmation. This includes mat versus full bleed and changes in frame color. Any changes made after this window of time may result in an additional charge and extended lead time. Changes in size are treated as an order return and a new order will have to be placed.
Our frames are produced from the high quality wood. Each is custom cut and assembled by hand to fit your art, with hanging hardware included.
Thin Gallery Frame
This modern profile was designed for artists and photographers. Narrow on the front and deep on the sides, our slim mouldings provide a clean frame for your art, allowing the focus to remain on your new work.
3/4” wide; 1 1/8" deep
UV - Protective Acrylic
Our acrylic is more expensive than glass, as it is clearer, far more impact resistant, and protects your art against UV rays. Framing-grade acrylic has become a new standard in framing because of these benefits.
Works are framed flush with the edge of your print, without a mat. You can request border modifications and spacers, which keep the work from touching the glass.
This option adds a white core mat with a bevel cut opening to the edge of your print. If your work has a signature or edition numbering, we will automatically mat around it unless otherwise specified.
We use 4-ply, conservation-grade, acid-free mat board. We match whites and off-whites to your exact piece. Acid-free materials protect your art from yellowing or becoming brittle.
Floating an artwork allows for a full view of the face and sides of the artwork. Floating is recommended for original drawings and paintings or any piece produced on specially trimmed paper.
We use a low-profile style. That means the face of the frame (the part that you see when looking at your art) is .75” wide for most smaller works and 1" inch for most larger. The most common depth (the distance from the wall to the front of the frame) is 1.25”.
Each piece includes hanging hardware, but you may need to purchase screws appropriate for your type of wall.
For more information on framing please see here.
For special sizing and commissions, please reach out to email@example.com and we’d be happy to discuss a special size or potential commission for a new original work with the artist on your behalf. Tappan will provide the artist creative guidance and will be sure that you are satisfied with the work produced. We’ll also facilitate any production, payment processing, and shipping requirements.
Yes! Our complimentary art advisory team can help place art in your private residence or commercial project. We often help clients source specific kinds of art or artists from specific regions.
email firstname.lastname@example.org for more information
If you're an Interior Designer, Art Advisor, Architect or Developer, you can read about our Trade Program here.
Our past partners include Nordstroms, Jenni Kayne, West Elm, and Vince.
Reach out at email@example.com
To submit your work and join the Tappan roster, please send your bio, artist statement, CV, link to your website and/or social media channels, as well as a PDF of your available works to firstname.lastname@example.org.
Our Artist Management team individually reviews each submission and will be in touch within a month.
Yes! We offer complimentary art advising -- we can even work with your interior designer if you have one already. Reach out by email or text.