Frequently Asked Questions
Why collect from Tappan?
Tappan fosters the careers of emerging artists and the work shown on Tappan is usually exclusive -- you won’t find the same artwork on other sites or in other galleries. Each piece is carefully selected by Tappan and the artist. Our curated assortment of art represents a variety of mediums and is diverse in price point. Tappan is similarly committed to supporting all types of collectors and art-appreciators -- whether you’re beginning to collect or a seasoned collector, Tappan is a platform for you. By purchasing a piece through Tappan, you’re investing in the career of the artist, bringing daily inspiration into your life, and supporting the future of the arts.
When will my new artwork arrive?
Though we cannot guarantee specific shipment dates until an order has been placed, unframed works typically arrive within 7 - 10 business days and framed works take a bit longer, usually arriving within 10 - 14 business days. As soon your piece has shipped out, you will receive a tracking number and you can always reach out to us with any questions by emailing email@example.com.
How much does shipping cost?
Tappan is happy offer most clients within the United States free shipping. There is a shipping and handling charge for any artwork over $3,000. Please feel free to reach out to firstname.lastname@example.org for any specific shipping and handling questions.
Does Tappan ship internationally?
We are happy to ship artwork globally. To allow us to best serve you, please complete the shipping form upon checkout and try to be as detailed as possible, including a phone or mobile contact number is always helpful for international clients. There will be a shipping fee added to your order depending on the size of your piece(s) and where you would like your artwork shipped.
What is your return policy?
It is our goal to make art collecting as seamless and fun as possible. If you are not completely satisfied with your new artwork, you may request a refund within 10 days of order receipt. Returns for original drawings, paintings and prints are assessed on a case-by-case basis. Any order damage or flaw can be reported to email@example.com to arrange a collection and reframe.
How do I know that the artwork is authentic?
We ship each artwork with a Certificate of Authenticity, which is signed by the founder of Tappan, to guarantee you are collecting an authentic work of art. The certificate includes the title, dimension, materials, and all details of the artwork as well as edition series information. As a collector, it will be important to hold onto your certificate as it will help with the future value of the work adding provenance and context around your acquisition of the piece.
Why should I get my print custom framed via Tappan?
We consult with the artist to match every artwork with a suitable frame color, size, and framing method. Our solid wood frames will beautifully compliment and protect your artwork. We are happy to offer very competitive pricing for framing and we aim to make the experience of buying art as easy and comfortable as possible. With the click of your mouse, your artwork will arrive at your door professionally framed and ready to hang. Since every work is custom framed, nothing is ever coming out of a warehouse or off a big production line.
What frames do you use?
We use a low-profile style. That means the face of the square-edged frame (the part that you see when looking at your art) is .75” wide. The depth (the distance from the wall to the front of the frame) is 1.25”.
Each piece arrives ready to hang with two D-rings and hanging wire already attached to allow for easy installation.
What is an Original Work?
An original work is a completely unique piece of artwork. Mediums typically include: oil, acrylic, watercolor, etching, or pencil. If there is an original work that you love that is no longer available for sale, please email firstname.lastname@example.org and we can discuss a potential commission for a new original work with the artist on your behalf.
What is a Limited Edition?
A limited edition is a fixed number of identical prints. The artist directly oversees production and sets the edition size. Unfortunately, when an edition is sold out, it is no longer available. A Limited edition print has more value than an open edition or open run print because the availability and scarcity of each work is controlled.
What is a Tappan Limited Edition?
A Tappan Limited Edition is a print that is exclusively available from Tappan in collaboration with the artist. We use premium archival inks on museum quality paper. All of our prints are available for custom framing during the ordering and checkout process.
What is an Open Edition Print?
You won’t see these on Tappan as open edition prints may be endlessly reproduced. An open edition print is often priced lower and valued lower than a limited edition print because there is an unlimited amount of availability.
What is a Screen Print?
Screen printing is a technique where mesh is used to force ink or metal onto a surface through a prepared screen of fine material, creating a picture or pattern. Screen prints can often be seen on paper, textiles, and t-shirts.
What is Embossment?
An ancient artistic technique, embossing is the process of creating raised or recessed relief images and designs in paper and other materials. An embossed pattern is raised against the background, while a debossed pattern is sunken into the surface of the material. Tappan artist Cheryl Humphreys works with this technique.
How are your prints made?
All the details and materials used for each print are listed on the individual pages for each artwork. For Tappan Limited Editions, we use digital processes such as digital inkjet and c-prints. We also have many works of a variety of printmaking techniques, such as etching, woodcut, lithography, silk-screen, and more.
Can Tappan arrange studio visits for collectors?
Tappan’s mission is to connect our artists with collectors interested in their work. If there is a Tappan artist whose work you would like to see in person, please write us at email@example.com, and we will gladly schedule a visit.
If I love an artist’s work, can I get a piece in a special size or can I commission a new work?
For special sizing and commissions, please reach out to firstname.lastname@example.org and we’d be happy to discuss a special size or potential commission for a new original work with the artist on your behalf. Tappan will provide the artist creative guidance and will be sure that you are satisfied with the work produced. We’ll also gladly help facilitate any production, payment processing, and shipping need to bring the work into your collection.
What forms of payment do you accept?
Tappan currently accepts Visa, MasterCard, Discover, and American Express.