Frequently Asked Questions
Q. Why collect from Tappan?
A. Tappan fosters the careers of emerging artists and the work shown on our site is usually exclusive -- you won’t find the same artwork elsewhere or in other galleries. Each piece is carefully selected by Tappan and the artist and our curated assortment represents a variety of mediums and price points. By purchasing through Tappan, you’re investing in the careers of artists, bringing daily inspiration into your life, and supporting the future of the arts. Learn more about what we do here.
Q. When will my new artwork arrive?
A. Though we cannot guarantee specific shipment dates until an order has been placed, unframed works typically ship within 7 - 10 business days and framed works take a bit longer, usually shipping within 10 - 15 business days. Works that ship from US and international artist studios make take longer to be shipped.
Shipping times may increase for international orders depending on local requirements. For orders that require special shipping, please contact us to make the proper arrangements.
As soon your piece has shipped out, you will receive a tracking number and you can always reach out to us with any questions by emailing email@example.com. If you would like to expedite your order or shipping please contact us.
Please note, signature is required upon delivery of artwork.
Q. How much does shipping cost?
A. Shipping rates are calculated by the size of the package, and shipped via FedEx. We are based in Los Angeles and also local delivery within the Los Angeles Area. Please feel free to reach out to firstname.lastname@example.org for any specific shipping and handling questions.
Q. Can I use free shipping with a sale code?
A. Shipping art carefully and quickly is one of our highest priorities. For this reason we cannot combine shipping discounts with order level discounts.
Q. Can I change my shipping address?
A. We are unable to redirect orders once they have been dispatched. Once marked as "delivered" by carrier tracking, we are not responsible for the package. Please ensure the correct address is entered at time of order.
Q. Does Tappan ship internationally?
A. We are happy to ship artwork globally. To allow us to best serve you, please complete the shipping form upon checkout and try to be as detailed as possible, including a phone or mobile contact number is always helpful for international orders. There will be a shipping fee added to your order depending on the size of your piece(s) and where you would like your artwork shipped.
Q. International Taxes & Duties:
A. Please note that once your order arrives in the country of destination, local guidelines apply and your order may be subject to import taxes and local duties. These taxes and duties are not included in your purchase price and are the responsibility of the customer. However, if applicable, we will support with any communication of information with customs as necessary.
Q. Do you ship to PO Boxes?
A. We are unable to ship to PO boxes for liability and insurance reasons. Please provide your full daytime delivery address as well as a contact phone number to ensure smooth delivery.
Q. My package is lost, what should I do?
A. If your package is lost in transit, please e-mail us right away at email@example.com and we will try our best to resolve the issue. If the item has not been marked delivered and hasn't arrived within 30 days, we will replace your order free of charge (US only). For International orders, please contact your local postal service for information on how to file a claim as we are unable to replace lost packages from international orders. Please note that Tappan is not responsible for lost or stolen items once declared 'Delivered' by the delivery service.
Q. What is your return policy?
A. We are dedicated to providing our collectors with accurate descriptions and visuals of the artwork featured on our site. However, if you are displeased with your acquisition please email us at firstname.lastname@example.org. We’ll gladly offer you a store credit within 10 days of receipt of the artwork. Custom framed pieces and originals will have a 20% processing fee.
Q. How do I know that the artwork is authentic?
A. We ship each artwork with a Certificate of Authenticity, which is signed by the founder of Tappan, to guarantee you are collecting an authentic work of art. The certificate includes the title, dimension, materials, and all details of the artwork as well as edition series information. As a collector, it will be important to hold onto your certificate as it will help with the future value of the work adding provenance and context around your acquisition of the piece.
Q. Why should I get my print custom framed at Tappan?
A. We consult with the artist to match every artwork with a suitable frame color, size, and framing method. Our solid wood frames will beautifully compliment and protect your artwork. We offer competitive pricing for framing and aim to make the experience of buying art as easy and comfortable as possible. With the click of your mouse, your artwork will arrive at your door professionally framed and ready to hang.
If framing is not an option for the piece you have selected, please contact email@example.com to arrange your custom order.
Q. What frames do you use?
A. We use a low-profile style. That means the face of the frame (the part that you see when looking at your art) is .75” wide. The depth (the distance from the wall to the front of the frame) is 1.25”.
Each piece arrives ready to hang with hanging wire already attached to allow for easy installation.
For more information on framing please see here.
Q. What is an Original Work?
A. An original work is a completely unique piece of artwork. Mediums typically include: oil, acrylic, watercolor, etching, or pencil. If there is an original work that you love that is no longer available for sale, please email firstname.lastname@example.org and we can discuss a potential commission for a new original work with the artist on your behalf.
Q. What is a Limited Edition?
A. A limited edition is a fixed number of identical prints. The artist sets the edition size. Unfortunately, when an edition is sold out, it is no longer available. A limited edition print has more value than an open edition or open run print because the availability and scarcity of each work is controlled.
Q. What is a Tappan Limited Edition?
A. Tappan Limited Edition is a print that is exclusively available from Tappan in collaboration with the artist. We use premium archival inks on museum quality paper. All of our prints are available for custom framing during the ordering and checkout process.
Q. What is an Open Edition Print?
A. Open edition prints may be endlessly reproduced. An open edition print is often priced lower and valued lower than a limited edition print because there is an unlimited amount of availability.
Q. What is a Screen Print?
A. Screen printing is a technique where mesh is used to force ink or paint onto a surface through a prepared screen of fine material, creating a picture or pattern. Screen prints can often be seen on paper, textiles, and t-shirts. Tappan artist Daniel Fletcher works with this technique.
Q. What is Embossment?
A. An ancient artistic technique, embossing is the process of creating raised or recessed relief images and designs in paper and other materials. An embossed pattern is raised against the background, while a debossed pattern is sunken into the surface of the material. Tappan artist Cheryl Humphreys works with this technique.
Q. Can Tappan arrange studio visits for collectors?
A. Tappan’s mission is to connect our artists with collectors interested in their work. If there is a Tappan artist whose work you would like to see in person, please write us at email@example.com, and we will gladly schedule a visit (pending Covid safety restrictions).
Q. If I love an artist's new work, can I get a piece in a special size or can I commission a new work?
A. For special sizing and commissions, please reach out to firstname.lastname@example.org and we’d be happy to discuss a special size or potential commission for a new original work with the artist on your behalf. Tappan will provide the artist creative guidance and will be sure that you are satisfied with the work produced. We’ll also facilitate any production, payment processing, and shipping requirements.
Q. What forms of payment do you accept?
A. Tappan currently accepts Visa, MasterCard, Discover, and American Express and Affirm. Tappan also accepts payments made through PayPal and Amazon Payments.
Q. How do I pay with Affirm?
A. Follow the steps below on the checkout page
1. Enter your email and shipping address on the checkout page.
2. Click "Continue to Shipping"
3. After entering your shipping information, you'll see Affirm appear as an option
4. Select Affirm and click the checkout button
5. You will be redirected to the Affirm website to complete your transaction!!